Please view our Resort Policies when booking your room.

MUST BE 25 YEARS OF AGE TO RENT
We strive to provide our guests with an exceptionally clean, safe, and friendly experience. The following Condotel Policy/House Rules have been established based on industry standards, management and operations procedures, and our personal experience of owning and operating North Wind Family Resort. These Policy/House Rules are considered a part of our reservation agreement with you. As our condotel guest, by reading and signing your hotel registration you are agreeing to abide by all our Condotel Policies/House Rules, terms and conditions, and procedures.

DEPOSIT POLICY
A deposit of 50% is due at the time of booking. Remaining balance due before 14 days of check-in date. Full amount due if booking within 14 days of arrival date. We can only accept a valid debit/credit card (Visa, MasterCard, American Express, and Discover).

CANCELLATION POLICY
Guest will incur a 25% service fee of total charges if reservation is canceled up to 30 days prior to check in date. Guest will incur 50% service fee of total charges is cancelled 14 days prior to check in date. No refunds will be given if canceled within 14 days of arrival date.

CHECK-IN REQUIREMENTS
Check-in may begin at 3:00 pm. Please notify the office at 609-522-0746 ahead of time if you will be late. In the interests of security and to prevent fraud, guests are required to confirm their identity by providing their valid government issued photo identification (state driver’s license, passport, etc.) at check-in. At this time, we can only accept a valid debit/credit card (Visa, MasterCard, American Express, and Discover).

CHECK-OUT PROCEDURE
Check-out time is 10:00 am. Please check out with the office so that housekeeping may begin cleaning your room as soon as possible. At this time the parking pass is to be returned. Please make sure the room is clean upon departure. All dishes should be done, refrigerator emptied and trash/recyclables must be taken out. An additional fee will be added if you do not check out in a timely manner.

100% SMOKE-FREE
For safety and to assure that our facility is not exposed to items or actions that create an odor which is unhealthy and objectionable to our guests and staff, and that is difficult to remove from the air, carpet, walls, and furniture, we do not permit smoking tobacco, marijuana, illegal drugs, e-cigarettes, vape pens, vaping, cartridges containing the liquid of nicotine, hookahs, or cigars in our facility. * If there is evidence of any type of smoking found in the room at the time of check-out you will be charged a $500 deep cleaning fee.

NO ANIMALS ALLOWED
NO PETS. No pets shall be allowed at ANY time. If a pet is found on the premises, the tenant(s) will be asked to leave the condotel and will not be refunded.

RIGHT TO REFUSE SERVICE
We reserve the right to refuse service to anyone for any reason(s) that does not violate Federal or State laws. North Wind Family Resort will refuse service or evict a guest: for refusal or failure to pay for accommodations, being under the influence of alcohol, drugs, or any other intoxicating substance and acting in a disorderly fashion as to disturb the peace of other guests; being unable to properly supervise their children at all times; causing or permitting persons to exceed the maximum allowable occupancy of a room; or refusing to abide by the reasonable standards or policies established by North Wind Family Resort for the operation and management of our condotel.

LOST & FOUND POLICY
North Wind Family Resort assumes no liability for lost, misplaced, stolen, or damaged valuables or belongings. If you discover that you have left behind something of value to you, please call us immediately at 609-522-0746 and we will try to assist you in locating your lost item.

DAMAGE AND/OR THEFT OF HOTEL PROPERTY
(NO UNREGISTERED GUESTS, NO PARTIES OR EVENTS, NO LOUD NOISES PAST 9:30)
You are liable for any damage however caused (whether by the deliberate, negligent, or reckless act) to the room(s), condotel’s premises or property caused by you or any person in your party whether staying at the motel during your stay. Damages to any furniture or bedding caused by makeup, lotions, bronzers, etc. will also not be tolerated. If you have a toddler who is not potty trained, a swim diaper must be worn when in the pool to preserve the pool/pool area from damages. Should this damage become known after the guest has departed, we reserve the right, and you hereby authorize us to charge your credit/debit card for any damage incurred to your room or the condotel property during your stay, including and without limitation for all property damage, missing or damaged items, smoking fee, cleaning fee, guest compensation, etc. We will make every effort to rectify any damage internally prior to contracting a specialist to make the repairs, and therefore will make every effort to keep any costs that the guest would incur to a minimum.